Transactions

Each attempt of sending a customer's payment details to the payment gateway for an invoice or credit note generates a transaction.

Transaction Status

Transaction status can provide transparency on the flow of funds during the billing to settlement process.

Processing

Transaction is being processed. The transaction time depends on the payment method:
Banks: 3 business days
Cards: Once a transaction is created, response is immediate with status either success or failed

Success

Transaction was processed successfully
For bank payment methods, the status can change from success to failed because banks can take 3 days to process failed payments before notifying Ezypay

Failed

Transaction has failed.

Settled

Transaction was settled in a settlement run and will be linked to a settlement number.
For bank payment methods, the status can change from settled to failed because banks can take 3 days to process failed payments before notifying Ezypay. For such transactions, Ezypay will make the necessary adjustments to your account. These adjustments can be viewed in your Settlement Report.

Chargeback

Transaction has a customer dispute and payment was chargeback.

Retrieve a transaction

You can view individual transactions (API), which will display full transaction details such as status, date amount, source, or payment details. You can also view a list of transactions (API) while filtering your results according to customer, invoice or date range.


Did this page help you?