Each attempt of sending a customer's payment details to the payment gateway for an invoice or credit note generates a transaction.
Transaction status can provide transparency on the flow of funds during the billing to settlement process.
|Processing||Transaction is being processed. The transaction time depends on the payment method:|
Banks: 3 business days
Cards: Once a transaction is created, response is immediate with status either success or failed
|Success||Transaction was processed successfully|
For bank payment methods, the status can change from success to failed because banks can take 3 days to process failed payments before notifying Ezypay
|Failed||Transaction has failed.|
|Settled||Transaction was settled in a settlement run and will be linked to a settlement number.|
For bank payment methods, the status can change from settled to failed because banks can take 3 days to process failed payments before notifying Ezypay. For such transactions, Ezypay will make the necessary adjustments to your account. These adjustments can be viewed in your Settlement Report.
|Chargeback||Transaction has a customer dispute and payment was chargeback.|
You can view individual transactions (API), which will display full transaction details such as status, date amount, source, or payment details. You can also view a list of transactions (API) while filtering your results according to customer, invoice or date range.
Updated 12 months ago