About GCash

GCash is a mobile wallet and online payment service in the Philippines. It is a versatile financial service platform that has become an integral part of the country's financial ecosystem. GCash allows users to perform a wide range of financial transactions using their smartphones. With a penetration rate of about 80% of the Philippine population, GCash is continuously growing.

It is a more accessible digital payment option compared to credit cards, as anyone with a mobile phone can use GCash. Users only need to provide their phone number to begin transactions with GCash, eliminating the need for lengthy account numbers used by cards. Having GCash available as a payment method in the Philippines is recognised as one of the easiest ways to boost collection rates.

Please refer to the payment method collection guide to learn more about managing linking errors with GCash when creating a payment method token.

GCash linking failure

GCash Failure response	Ezypay Error Message
API_VALIDATION_ERROR	GCASH - api_validation_error - System Error - Payment Method Token cannot be created
ACCOUNT_ACCESS_BLOCKED	GCASH - account_access_blocked - The account or card has been blocked. Please contact your bank or eWallet provider.
CUSTOMER_NOT_FOUND_ERROR	GCASH - customer_not_found_error - System Error - Payment Method Token cannot be created
INVALID_ACCOUNT_DETAILS	GCASH - invalid_account_details - Request rejected due to invalid details provided. Please check the details. You may try again.
MAX_ACCOUNT_LINKING	GCASH - payment_method_already_exists - Your account has already been linked to the merchant. Please try a different payment type to proceed. Alternatively, please contact the merchant if you need further assistance.
VA_NUMBER_OUT_OF_RANGE	GCASH - va_number_out_of_range - System Error - Payment Method Token cannot be created
INVALID_API_KEY	GCASH - invalid_api_key - System Error - Payment Method Token cannot be created
CHANNEL_NOT_ACTIVATED	GCASH - channel_not_activated - System Error - Payment Method Token cannot be created
FEATURE_NOT_ACTIVATED	GCASH - feature_not_activated - System Error - Payment Method Token cannot be created
FEATURE_NOT_SUPPORTED	GCASH - feature_not_supported - System Error - Payment Method Token cannot be created
REQUEST_FORBIDDEN_ERROR	GCASH - request_forbidden_error - System Error - Payment Method Token cannot be created
DUPLICATE_ERROR	GCASH - duplicate_error - Your account has already been linked to the merchant. Please contact Ezypay or the merchant if you need further assistance.
IDEMPOTENCY_ERROR	GCASH - idempotency_error - System Error - Payment Method Token cannot be created
ACCOUNT_ALREADY_LINKED	GCASH - payment_method_already_exists - Your account has already been linked to the merchant. Please try a different payment type to proceed. Alternatively, please contact the merchant if you need further assistance.
SERVER_ERROR	GCASH - server_error - Server Error - Payment Method Token cannot be created
CHANNEL_UNAVAILABLE	GCASH - channel_unavailable - The eWallet provider is experiencing unexpected issues - Payment Method Token cannot be created
OTP_DELIVERY_ERROR	GCASH - otp_delivery_error - Your eWallet provider has failed to send the OTP to you. Please try again later.
PAYMENT_METHOD_ALREADY_EXISTS	GCASH - payment_method_already_exists - Your account has already been linked to the merchant. Please try a different payment type to proceed. Alternatively, please contact the merchant if you need further assistance.