Ezypay offers automated payment reactivation on subscriptions when the customer has resolved all their outstanding invoice debts. Subscription auto payments can be deactivated when a customer fails to make a payment as part of failed payment handling. Payment reactivation handling can be found under the merchant settings.
For automated a payment reactivation to occur, the subscription should adhere to the following:
- All outstanding past due invoices must be resolved (i.e. either paid or written off)
- The subscription has a valid payment method token
- The subscription has not reached its billing end
When a subscription is reactivated, the counter for failed payment attempts is reset to 0.
Updated 9 months ago