Credit Notes

A credit note is issued by a merchant to their customers to specify the money owned by the merchant to the customer. It also serves as a record for filing tax returns for funds refunded to the customer.

Create a credit note

Credit notes are automatically issued when you perform the following actions:

Refund You refunded a customer's invoice.
Chargeback A customer successfully raised a dispute with their payment provider and a chargeback was issued on the associated invoice.

Retrieve a credit note

You can retrieve a credit note with full details (API) such as:

  • the reason the credit note was issued
  • the document number associated to the credit note for identification
  • the amount and tax of the credit note

You can also retrieve a list of multiple credit notes (API) and filter your results by id, status, or date range.