A credit note is issued by a merchant to their customers to specify the money owned by the merchant to the customer. It also serves as a record for filing tax returns for funds refunded to the customer.
Credit notes are automatically issued when you perform the following actions:
You refunded a customer's invoice.
A customer successfully raised a dispute with their payment provider and a chargeback was issued on the associated invoice.
You can retrieve a credit note with full details (API) such as:
- the reason the credit note was issued
- the document number associated to the credit note for identification
- the amount and tax of the credit note
You can also retrieve a list of multiple credit notes (API) and filter your results by id, status, or date range.
Updated 8 months ago