A write-off of a failed payment can only take place on invoices that have been marked as past due.
When a payment has been written-off it means that the invoice is no longer required for collection.
The failed invoice would be marked as cancelled or removed against the customer's account, and all future debits will continue to be collected as per schedule.
Please note that when a failed payment has been written-off, all customer paid Ezypay fees that were not collected will be deducted from the merchant's upcoming settlement.
Updated 12 months ago