Failed Payment Responses

The guides will outline what actions can be taken to resolve a failed payment against a customer's account

When a payment fails, Ezypay will advise what the failed payment reason is against the customer's account. These failed payment response codes/reasons are provided by Ezypay's banking partner.

To help understand what each failed payment response code means and what actions are required to resolve a failed payment, below are the links to the failed payment response guides, per country and payment method.

The guides will provide a breakdown of the:

  • Status of the payment
  • Payment response code
  • Payment response
  • Payment response description
  • What it means
  • Suggested actions for integrators
  • Suggested actions for merchants
  • Suggested actions for customers


New Zealand