Chargebacks in Australia: The Process

When a dispute is raised by a customer that made a card payment, the amount disputed (including any fees) will be deducted from your next available settlement. If the dispute is dropped by the customer or the case dismissed by the bank, Ezypay will return these funds in your next settlement. In this scenario, any adjustments made to your settlement will be visible in the settlement report as a Chargeback (for the initial deduction) and Chargeback Reversal (for a credit) if the funds are returned to you.

When a dispute is raised by a customer that made a bank debit payment and it is found that a credit is due to the customer, the amount disputed (including any fees) is deducted from your settlement after the funds have been deducted from Ezypay by the bank. In this scenario, any adjustments made to your settlement are visible in the settlement report as a (debited) Chargeback.