Chargebacks in Asia (Excluding Hong Kong & Singapore)

When a dispute is raised by a customer that made a card payment and it is found that a credit is due to the customer, the amount disputed (including any fees) is deducted from your settlement after the funds have been deducted from Ezypay by the bank. In this scenario, any adjustments made to your settlement are visible in the settlement report as a (debited) Chargeback.

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Process Flow of a Chargeback in Asia


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