An online refund will use the same payment method that was used in the original invoice transaction. If the payment method associated with the invoice has been deleted or invalidated, an error response will be returned containing an appropriate message.

The refund feature will refund the full invoice amount including any customer paid fees collected. Customer paid Ezypay fees will then be charged to the merchant when a refund is successfully processed. An additional refund fee may apply.

To perform a partial refund, you must indicate the amount and/or invoice item in the request body. Partial amount refund on an invoice item is possible except on Ezypay fee items. When refunding partial amount on an invoice, the amount should be less than the invoice amount less customer paid fees. No refund allowed for PromptPay

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