Settlement Report (Removal of Customer Fees)

Removal of Customer Paid Fees in the merchant's settlement report

Ezypay will be removing the reporting of customer paid Ezypay fees from the merchant’s settlement reports (PDF and CSV) and settlement tax invoice (PDF).

Customer paid Ezypay fees may consist of transaction fee, load fee and/or failed payment fee if the merchant has opted for their customers to bear the respective fee payment instead of themselves. This would have been set up during the initial merchant configuration.

Ezypay fees that are paid by customers are neither a revenue to the merchant’s business nor a payment made by the merchant to Ezypay. Therefore, customer paid fees should not be reported as such on any Ezypay reports. With the fix, merchant will no longer see these entries in the settlement reports. Customer paid fees will also not be included in the calculation in the settlement tax invoice issued by Ezypay to merchant.

If Ezypay fees are mostly borne by customers in the merchant’s setup, then the merchant may see a big drop in the number of fees reported. This may also result in a reduced number of rows in the settlement report CSV and fewer pages in the settlement report PDF.