Immediate Online Payment for Failed Payments (Pay Now)

If a merchant has elected for the failed payment notifications to be sent by Ezypay, and a customer has a failed payment. The customers will receive an email from Ezypay advising that the payment had failed, on which day, and the total amount outstanding. It will also give the customer the option to make an immediate online payment via the payment link (PayNow). All future dated invoices will still take place, even though a failed invoice has not been collected.

Below is an example of the failed payment email that a customer will receive:

When a customer makes an online payment via the payment link (PayNow), it will give the customer the option to update/replace their payment method.

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If the customer has elected to update/replace their payment method at this point, then all future payments for this customer will be updated to be processed from this new payment method.

Below is an example of the steps required when a customer makes an online payment.

What happens when PAYMENT ATTEMPT FAILED via the online payment recovery page?

• The customer will receive immediate response whether the payment was successful or failed.
• If it has failed, the customer can still click on the Pay Now link in their email and try again with another card.
• The customer and merchant will NOT be charged a failed payment fee for failed payment via Pay Now.
• However a transaction fee will still be charged for failed payment via Pay Now.

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API Integration Document

For a more detailed explanation on the rebill failed payment recovery option and how this can be configured, please see:
https://developer.ezypay.com/docs/immediate-online-payment-pay-now