Option 1: Rebill After X Days

A rebill is an automated process controlled by Ezypay. Ezypay will retry the failed invoice X days after we have received the failed payment notification from the banking partner.

For this option there are a couple of configurable points that can be determined by the merchant during the on-boarding process. Once these points have been configured, the same rebill process will apply to all customers with a failed invoices, and this cannot be changed.
A merchant can configure:

• The number of days they wish for a rebill to take place (e.g. 3 days after the failed invoice notification).
• How many rebill attempts they wish to have on a failed invoice.

📘

The rebill process is tied to an individual invoice, so all future dated invoices will still take place, even though a failed invoice has not been collected.

An Example of this Rebill Process

A merchant has configured that the number of days they wish for a rebill to take place is 3 days after the failed notification, and to attempt 1 times on a failed invoice.

• Customer A has a debit due 1st January, however Ezypay has received notification that the payment had failed on the 2nd January. A rebill will be set for 3 days after the failed payment.

• A rebill has been set for 5th January, however this rebill failed again.

• There will be no further attempt to collect this debit. This will require manual retry or collection.

• All future invoices will continue to be debited.

📘

API Intergration Documents

For a more detailed explanation on the rebill failed payment recovery option and how this can be configured, please see:
https://developer.ezypay.com/docs/auto-rebill-recovery-option